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General Enquiries

At Downton Home Furnishings Ltd, we pride ourselves on offering an exceptional level of service from start to finish. Whether you have a question about a product, would like to check the progress of your order, discuss a return, or simply need some friendly advice, our team is here to help. We understand that furnishing your home is a personal journey, and we want to make that experience smooth, enjoyable, and stress-free. Please get in touch using any of the contact options below, and we’ll ensure your enquiry is handled quickly and professionally.

Get in touch here

If you’re a customer with a general query, our friendly Customer Care Team is available to assist you by phone on 020 3051 9233, by email at hello@downtonhome.com, or via WhatsApp by clicking here to chat with us. Our team is available Monday to Friday from 08:00 to 17:00, and on Saturdays and Sundays from 10:00 to 16:00, ready to answer your questions and provide support with warmth, care, and efficiency.

Trade Accounts

If you are a trade or business customer, our dedicated Trade Department is here to assist with all professional enquiries including bulk orders, commercial projects, and designer collaborations. You can reach our team directly at hello@downtonhome.com. We offer exclusive discounts, tailored quotations, and end-to-end support for interior professionals seeking quality and reliability for their clients.

Design Services

For customers using our Design Services, our Concierge Team is available to provide personalised guidance and support. Whether you’re looking for detailed product recommendations, styling advice, or complete interior solutions, our expert design specialists are here to help bring your vision to life. You can reach the team directly at hello@downtonhome.com for bespoke assistance.

FAQs

Before contacting us, you may find the answer to your query in our Frequently Asked Questions (FAQ) section, where we cover key topics such as delivery times, returns, payments, warranty details, and order tracking. The FAQ page is designed to provide instant answers and streamline your experience.

Contact Form

For convenience, you can also reach us by completing the Contact Form below. Please include as much detail as possible so we can direct your query to the right department. Once submitted, a member of our team will respond as soon as possible, typically within one working day.

At Downton Home Furnishings Ltd, we are committed to providing the highest standards of customer care and support. Whether you’re shopping with us for the first time or are a returning customer, you can trust that your experience will always be handled with professionalism, courtesy, and attention to detail. We value every enquiry and look forward to assisting you in creating a home you’ll love for years to come.

Contact Directory

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General Enquiries

hello@downtonhome.com – response within one working day

Trade Account

hello@downtonhome.com– response within one working day

Design Services

hello@downtonhome.com – response within one to two working days

Join the Inner Circle

Stay ahead with early access to our newest collections, expert style advice, and exclusive members-only offers. Use WELCOME10 for 10% off New Arrivals. Once per customer. Minimum spend £250 on eligible New Arrivals.